General Terms

These terms and your use of this website and mobile application are governed by the laws of the United Arab Emirates. You hereby consent to the exclusive jurisdiction of the UAE courts in all disputes arising out of or relating to the use of this website each time you access the website and mobile application. Use of this website and mobile application is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation this paragraph.
Smart Solutions Services (Smart Fix) is a Mobile App and an E-Commerce Platform that provides services such as but not limited to online booking capability, scheduling, marketing channel and payment gateway to facilities management services such as but not limited to Cleaning, HVAC, Electrical, Handyman and etc.
Please read these terms and conditions carefully before using the service. This is a legal agreement between you, the “user” and Smart Solutions Services (Smart Fix) for all parts of the online booking, reservation and payment gateway service.
To use this mobile application, you must be at legal age to enter into agreement and has fully accept these terms of use (the “terms”) without changes, and you agree to use this website according to these terms. These terms are the entire agreement between you and Smart Solutions Services (Smart Fix). If you disagree with any part of the terms then you may not access website/application.



The website content and mobile application documentations, support queries including its cookies and plug-ins are property of Smart Solutions Services including its brand name Smart Fix App and its logo. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
All trademarks, images, content and logo are Copyrights reserved and owned by Smart Solutions Services (Smart Fix). You do not receive any Intellectual Property rights in or to these trademarks. Any activities such as downloading, reusing, reconfiguring or imitating is expressly prohibited without prior permission of Smart Solutions Services or written consent of owner. Any user engaged in such activities; appropriate legal action may be taken, including without limitation to civil and criminal liabilities.

 Price Changes

Smart Solutions Services (Smart Fix) reserve the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Smart Solutions Services (Smartfix) reserves the right to temporarily suspend/permanently shut down the application or website without informing the consumers nor the vendors beforehand. Service / Product descriptions including prices subject to change without prior notice or consent.

Waiver of Liability

No third parties or we give any guarantee that the information on this website and mobile applications will be error free. By using this website and mobile application you understand that the information may contain errors and we do not accept liability for these errors, to the extent that is allowed by law.
Smart Solutions Services (Smart Fix) only facilitates the online booking, marketing activities and payment gateway for the service provider. The contract is between you and the service provider and Smart Solutions Services (Smart Fix) is not part of that agreement, and therefore Smart Solutions Services (Smart Fix) has no direct responsibility in that contract. Before making a booking, you need to check that you agree with the service provider’s terms and conditions.
Smart Solutions Services (Smart Fix), its Owner, Directors, employees, affiliates or other representatives will not be liable for any claims, emergencies, demands, causes of action, damages, losses or expenses including solicitor fees and costs of in connection with the use of your personal information in accordance with this privacy policy and your consent.
Smart Solutions Services (Smart Fix) tries to make sure that the services listed are of reasonable standard, but the listing of services and its selections is up to you and not a recommendation from Smart Solutions Services (Smart Fix). Smart Solutions Services (Smart Fix) will not be liable to you if the services are not suitable to you. Your use or any information on this e-commerce platform is totally tour own risk, for which we will not be liable. It is your own responsibility to make sure that any products, services or information available through this website meet your specific needs.

No Unlawful or Prohibited Use

By using this website and mobile application, you confirm to Smart Solutions Services (Smart Fix) that you will not use this website for any purpose that is against the law or not allowed by these terms.

Links to Third Party Sites

This website and mobile application may contain hyperlinks to websites operated by parties other than Smart Solutions Services (Smart Fix). These hyperlinks are provided for your reference only. Smart Solutions Services (Smart Fix) does not control those websites and is not responsible for their contents.
Our privacy policy applies solely to your personal information that are gathered on the Site. By having hyperlinks on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators.

Booking Conditions

The following conditions apply to bookings of services made by you through this website or mobile app.

Making a Reservation

When booking a third party’s services on Smart Solutions Services (Smart Fix) you may be required to pay using either a credit or a debit card. The amount of the reservation fee will depend on the total cost of your booking inclusive of VAT.

Responsibility of accuracy of information to service providers

Services are carried out by trusted third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about services required however, during the assessment other potential problem may arise which will/may increase the services needed and its corresponding fees.

Re-Scheduling, Cancellations and Lateness

Users may re-schedule and cancel bookings made online up to 24 hours in advance of the time of the appointment online by going to their Smart Solutions Services (Smart Fix) account. If an appointment/bookings has not been cancelled with 24 hours’ notice it will be considered as on-going transactions.
By making a booking reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours’ notice or if you fail to arrive by your agreed appointment time, you authorize the services provider to charge to your credit card or debit card without further reference that might be set out in the service provider’s terms and conditions. For this purpose, your credit or debit card will be securely stored.
Smart Solutions Services (Smart Fix) does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Smart Solutions Services (Smart Fix) shall not accept any liability for losses, additional expenses or any claim whatsoever due to sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you.

Dissatisfied Customers

Smart Solutions Services (Smart Fix) is under no obligation to provide a refund or credit note in the event that a customer is dissatisfied with the services.
If a customer is dissatisfied in any way, the service provider must resolve this dissatisfaction directly with the customer and either offer a full, partial refund or the option to redeliver the booked transactions.
Smart Solutions Services (Smart Fix) can handle the processing of that refund, less bank fee. The service provider must simply need to contact Smart Solutions Services (Smart Fix) to arrange for this to be completed.

No Liability in Credit or Debit Card Transactions

Smart Solutions Services (Smart Fix) makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorized charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, Smart Solutions Services (Smart Fix) shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

Discounts and Gift Vouchers

As per terms and conditions applied.

Modification of these Terms and Conditions

Smart Solutions Services (Smart Fix) reserves the right to change these Terms as well as the contents of this website and/or applications for any reason and without notice, and without liability to you, any other user or any third party. Users and other parties will be notified when applicable. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using the website or mobile application. You should check these Terms for any changes each time you access them.


All use by you of Smart Solutions Services (Smart Fix)’s services is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading and/or use of or referring to or relying on information, products, services or materials provided on this website and mobile application. You agree that Smart Solutions Services (Smart Fix) and the providers of network services to Smart Solutions Services (Smart Fix) will not be liable for damages arising after your use or inability to use this website / application and you hereby waive all claims with respect thereto whether based on contract, tort or other grounds.
This website and mobile application is available to all users “as is”. Smart Solutions Services (Smart Fix) makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. Smart Solutions Services (Smart Fix) accepts no liability for any infection by computer virus, tampering, unauthorized access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website.
To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or the merchantability, quality or fitness for a particular purpose.

Contact Us

If you have any questions about these Terms & Conditions, Privacy and Cookie Policy or if you feel that we have not addressed your concern in a satisfactory manner, you may write to us at

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